charts gone wrong

Went into the hospital Friday afternoon and spent my time making charts for different wards and listening to my music…a bit mindnumbing but necessary…putting in pockets and the different papers that they need. One of the patient attendant translators came from Outpatients and asked for more Pediatric files. So I gave him a stack of 50 that still needed to be hole-punched and fastened. He came back with the hole-punch at the time that Rebecca got back from town. Some of the folders have gone missing so Rebecca is now counting and we’re trying to figure out where they are going…no one knows why someone would be taking folders…but she then went to count and double check…turns out they had put the holes in the wrong place which makes it impossible to add more papers when needed and they put the fasteners through the whole thing when they are supposed to leave the front cover free for easier writing in the chart…and I don’t know how many of these charts they see and work with every day all day…so she brought them back and redid them…this is not a hard task, just time consuming…and even more upsetting to have to do over again. She is now feeling that they can’t be trusted to do any of it…but I think we just need to have them do it again and again and again until they get it…because it isn’t a specialized job…